The University of New Brunswick (UNB) has been offering online courses since 2004. We are proud of this accomplishment and are always striving to make your UNB online learning the best learning experience.
Our online support team is here to answer your questions as you progress through your course. We are here to help you, so feel free to contact us at 506-451-6815 or online@unb.ca.
If for any reason your situation requires an in-person or virtual meeting, contact us via phone or email to make arrangements.
Your course start and end dates are listed in the "Introductory Letter" you receive once you are fully registered in your course. These dates determine when you start and when you must complete the course (disregard the dates that show in Student Planning & Registration).
From your start date, you will have six months to complete the entire course, including all quizzes, midterms and final exams. If your course is not completed by this end date, an "F" grade will appear on your transcript.
Fall term completion date Dec. 31
Winter term completion date April 30
Summer term completion date August 31
Once you have received and read the Introductory email, it is advisable to log-in and ensure you are able to access your course.
Claim your account at MyUNB and "Activate your UNB IT Services".
To claim your account you will need your;
This information can be found in the email you received from extend@unb.ca with the subject "Accessing your UNB Online Course".
You cannot access your course without activating your account.
Login to myUNB then click "services and information for students" on the left-hand menu.
Your course can be found under the "All" tab in D2L Brightspace (D2L) through MyUNB.
If you’re having trouble with D2L, email online@unb.ca and our helpful staff will follow up with you.
Student resources: D2L Brightspace, for PDF's and video guides, can be found under "D2L Resources for Students".
There are some wonderful perks available to you when you take an online course at UNB.
Download Microsoft Office Suite for FREE to your home computer.
You can also have your UNB email for life.
If you are not on campus, you can still log-in and use the library resources.
If you need help navigating the library, visit their "contact us" section. You can even correspond with them over a live chat. This Welcome to UNB Libraries includes instructions for enrolling in the Libraries' Research Toolkit.
If you are not in New Brunswick you can also borrow books from the millions of copies that UNB has available by registering for distance home delivery.
Many online courses require a textbook. Details are provided in the course syllabus. It is the responsibility of the student to order course texts. Many textbooks can be ordered from the UNB Bookstore, or from online vendors like Amazon or Chapters. If you find an older edition of a textbook, confirm with your course Instructor before making any purchases.
Contact the UNB Student Accessibility Centres for general information and to register for services.
Sometimes you set out on your academic journey and everything just falls perfectly into place. But when life hits, we have a student advocate who can assist you. Should you have any difficulties in completing your course due to medical or compassionate reasons, contact the student advocate:
Wilfred Langmaid, Student AdvocateNeed help in fine tuning your "written voice"? Need to know how to correctly reference an online newspaper article? The UNB Writing Centre is here to help. They have a "CYBER TUTOR" for our online students.
UNB offers many Student Support Services you can take advantage of: Math Help Centre, Financial Aid, Career and personal counseling, Saferide, Safewalk, Tutor Inventory and more.
Learn more about notations on your academic record and refund amounts that will apply based on when you submit your course withdrawal form, at UNB Open Entry course withdrawal and refund policies.
If you wish to withdraw from your online course, you must complete and submit a Complete Course & Program Withdrawal Form (do not use Student Planning & Registration).
Once the withdrawal is processed, you will receive an email confirmation from registrar@unb.ca. If you have questions about how a course drop/withdrawal will affect your Student Loan, contact UNB Financial Services at studentloan@unb.ca.
Important: A “W” (withdraw) does not affect your GPA, but a “WF” (withdraw fail) does and it calculates as a zero in your GPA.
Course extensions as outlined in the University Calendar Regulations for Extensions; Notations -1. INC Incomplete, are possible for medical and extenuating grounds and must be requested by the student at least ten business days (two weeks) before the open-entry course end date.
Note: Course extensions are not for students that need to defer their scheduled exams due to medical/compassionate or extenuating grounds. There is a separate process if students need to defer their exam(s)
When you are ready to complete your exam(s) (midterm/final) and are unsure on how to proceed, check one of the following avenues for more information about exam procedures:
Register with one of the following UNB Student Accessibility Centres (SAC), to have your Accommodation Letter prepared:
Accommodation letters will only be provided if you can supply one of the following forms of supporting documentation:
Once you have registered with the SAC, you should reach out to your instructor(s) to confirm that they have received your Accommodation Letter, and that your accommodations have been made. For example:
The exams@unb.ca office is permitted to reschedule any exam that is not indicated as a "Final Exam" (such as "Midterm", "Exam #"). If you must reschedule, notify exams@unb.ca and your instructor in writing prior to your scheduled exam date.
For all scheduled “Final Exams", you must apply for a deferred exam. A student, by reason of illness or extenuating circumstances (supported by health certificates or other supporting documentation), that is unable to write a scheduled final exam may apply to UNB’s Registrar's Office within two weeks of the scheduled final exam to request a deferred exam (final exams written at an alternate time).
The above regulation and application process also applies to students who become ill during a final exam.
To view your unofficial transcript, log into MyUNB, click "Services and Information for Students" on the left-hand menu, then look under Academics, Unofficial Transcript.
Official transcripts are ordered online through the Registrar’s Office. Please refer to UNB Transcript Order Form for ordering instructions.
For assistance or questions, contact transcripts@unb.ca.
The Bachelor of Integrated Studies (BIS) is a 120 credit-hour degree completion program that is suitable for part-time study, although students can enroll on a full-time basis. If you have finished a partial degree or completed community college programs, you may be able to transfer or receive credit toward this degree!
If interested contact an academic advisor for more information at BIS@unb.ca.
Key benefits to you:
You will find your instructor’s name in the Start Here module of your course.
You will find your instructor’s contact information in the Start Here module of your course.
You will find marking and grading information in the course syllabus located in the Start Here module of your course.
The Atlantic Time Zone.
Most courses (or coursework) will require a reliable connection to the internet in order to access materials. However, once downloaded you may be able to do some work offline.
Course extensions can be granted for medical and compassionate reasons, documentation will be required. Students must email grades@unb.ca with their: name, UNB ID#, course and term, along with supporting documentation (i.e., medical note) at least ten business days (two weeks) before the open entry course end date. Refer to the extensions section for more information.
Your course end date was supplied in your "Introductory Letter" email. If you have misplaced this email, please send us a message at online@unb.ca with your name, student number and course name.
Your course instructor will be able to give you the most accurate estimate of how much time you should devote to your course. For a typical undergraduate course, the estimated hours are:
Total: 8 hours per course per week or a little more than 1 hour per day
No, to withdraw from online courses, complete and submit the Complete Course & Program Withdrawal Form.
Please expect that a response to your inquiry may take up to 3 business days. If you are unable to reach your instructor and require immediate assistance, please email us at online@unb.ca.
Your instructor is the best person to assist you with the course material and/or provide you with additional resources.
The University Calendar Regulation Section L: Review of Grades outlines all options for a review of submitted course work.
Generally, following a final exam, a grade should be posted within 5 to 7 business days. If your course did not have an exam, the course grade should be submitted within 7 business days. If you do not see your grade within this time period, it is best to email your instructor directly.
You can request an extension to complete "course work" based on extenuating grounds and must e-mail your instructor(s). Refer to the extensions section, as there are specific dates as to when an extension may be requested.
Yes, you are permitted to write your exam on your course end date.
The UNB Bookstore does stock textbooks needed for online courses. If you would like to purchase an older version of the text, please consult with your course instructor for confirmation.
The UNB Resources for Students section of this student guide will help point you in the right direction for assistance.
If you need technology or UNB IT Service-related help, contact the IT Service Desk at itservicedesk@unb.ca.
If you need course-related assistance, contact the Online @ UNB team:
(506) 451-6815
Toll-free: 1-866-599-4646 (ask for the Online team)
online@unb.ca
Office Hours:
Recommended download speed: 4–6 Mbps; minimum 1–4 Mbps.
Microsoft Office (free to UNB students) and a PDF Reader.
Information Technology Services under "Current Outages".
Your main UNB Email address has this format: "jsmith@unb.ca". Another version of that same email address uses your full name: "jane.smith@unb.ca". These email addresses share the same Inbox.
To view student resources for D2L, such as video guides and PDFs, visit the D2L Brightspace Page.
Click "Assessments" then "Quizzes", then the black triangle beside that quiz’s title, and choose “Submissions", then "Attempt 1".
Click the "Communication" tab in the header menu and click "Compose Email". Type the email address of the recipient, write your message, and click the blue "Send" button.
D2L email is a "Send-only" system. So all replies are sent to your UNB Outlook account. To access this account from within D2L, click the “Communication” menu in the header and click “Read Email (Inbox)”. This will open your UNB Outlook Email.
