Correcting personal information

Section 40 of the Right to Information and Protection of Privacy Act provides applicants with the right to request a correction of their own personal information.

The request must be in writing (UNB has developed an online form to assist you with the correction request.

Within 20 business days* of receipt of your correction request, UNB will either:

1. Make the correction and notify you, the applicant, that it has been completed
2. Notify you, the applicant, that the correction has been refused and inform you of the reason(s) for the refusal. If this is the case, we will also inform you of your right to file a complaint with the Ombud.

*UNB has the right to extend the response timeline as outlined in subsection 11(3) of the Act.

If a correction of your personal information has been made, UNB will make every effort to ensure that the correction is made to any record of that information in our custody or under control. A correction refers not only to striking out incorrect information but also to adding information to make a record complete.

A correction means:

• Recording the correct information in the record or, if that’s not possible, by ensuring a system is in place to inform those who access the record that it is incorrect or incomplete, and to direct them to the correct information
• Striking out the incorrect information without obliterating it or, if that’s not possible, by labelling it incorrect, severing it, storing it separately and maintaining a link to trace the incorrect informatio

In addition, the Act also stipulates that UNB shall notify any other public body or third party to whom the information has been disclosed during the year before the correction (or request for correction) was made.

Note that the right to request a correction from UNB only applies if the individual has previously been given access to the record.