MBA thesis defense on The Importance of Human Connection in Consultant Satisfaction at an IT Staffing Company. -FR

Event date(s): March 28, 2024
Time(s): 09:00 AM - 10:30 AM
Category: Both Campuses
Location: Fredericton

You’re invited to attend Lauren Harvey’s MBA thesis defense on "The Importance of Human Connection in Consultant Satisfaction at an IT Staffing Company".

Date: Thursday, March 28, 9 a.m.

Location: In 303, Active Learning Lab, at the HIL and via Teams Click here to join the meeting

Examining Board Members:

David Foord, PhD (Supervisor) - Faculty of Management
Shelley Rhinehart, PhD (External Reader) – Faculty of Business 
Martin Wielemaker, PhD (Internal Reader and examining board chair) - Faculty of Management
Ibrahim Shaikh, PhD (Internal Reader) - Faculty of Management

Oral defense chair:

Dinesh Gajurel, PhD - Faculty of Management

Abstract:

“This thesis explores the impact of human connection on the satisfaction of IT consultants at staffing firms.  The study applies a qualitative methodology and in vivo and descriptive coding methods to examine two years of consultant survey data from a large IT staffing firm. Using classic and foundational human behavioural theories as a basis for understanding and prioritizing consultant needs, I interpret the coding results and offer suggestions for providing a consultant care program. The research findings show that communication, support, and personal connection are important components in consultant satisfaction. In a highly competitive and growing industry, consulting firms must create ways to stay ahead of the competition and stand out in their field. A consultant care program that provides the basics of consultant service and support will position themselves to be more competitive in attracting and retaining top talent.”

Building: HIL

Room Number: In 303, Active Learning Lab