The certificate is aligned to Warrenfeltz* competencies framework, which includes four domains: intrapersonal skills, interpersonal skills, tactical managerial skills, and leadership skills. Each of our courses has been designed to fall into one of these four domains and has three core competencies that the learner can expect to develop by taking the course.
Domain: Intrapersonal Skills
Cost: $295 (no HST)
In this course, you will be asked to complete the Hogan Personality Inventory, which measures normal personality characteristics necessary for job fit, effective relationships, and career success. Through the assessment process, you will enhance your self-awareness by determining how best to leverage your strengths and address your areas for growth. Core competencies include stress tolerance, self-direction, and self-awareness.
Domain: Interpersonal Skills
Cost: $295 (no HST)
Effective communication defines a manager’s ultimate success. Many managers underestimate how critical communication skills are in defining their ability to work effectively with peers and direct reports. Core competencies include non-verbal communication, the science of communication, and the art of communication.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Regardless of the sector in which a manager works, they will benefit from having an overarching framework understanding how a group of functions fit in with the organization's overall strategy and having a strategy for defining problems and making decisions. Core competencies include TalOp, problem solving, and decision making.
Domain: Management Skills
Cost: $295 (no HST)
In this course, you will be asked to complete the Hogan Development Survey, which describes the personality that emerges when individuals stop monitoring their behaviour due to stress or complacency. Through the assessment process, you will enhance your self-awareness by determining how best to leverage your strengths and address your areas for growth. By understanding this side of a personality, you can recognize and mitigate performance risks before they become a problem. Core competencies include leadership fundamentals, manager fundamentals, and team leadership.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Performance management is not only about managing proactive elements such as performance reviews and employee development. There are times when managers need to respond to unwanted employee behaviours. Core competencies include managing unwanted behaviours, facilitating discipline, and confronting unwanted behaviours.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Any manager who has been assigned direct reports, and is not an individual contributor, will benefit from developing their supervision skills. Core competencies include supervisory fundamentals, feedback, and goal setting.
Domain: Leadership Skills
Cost: $295 (no HST)
An organization’s culture can influence what employees think and do. Managers cannot impose workplace culture or make employees healthy, but they do have an important role in influencing both. Core competencies include facilitating culture, employee engagement, and beyond engagement.
Domain: Leadership Skills
Cost: $295 (no HST)
Coaching is not about discipline or poor performance. It is an approach used by managers to assist employees in developing behaviours that enable the employee to achieve their full potential. Core competencies include coaching basics, coaching models, and coaching tools.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Operational skills can benefit manager effectiveness. Core competencies include reporting, project management, and operations management.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Manager success is enhanced by their ability to adapt and lead change. Core competencies include foundational change management, organizational change management, and individual change management.
Domain: Interpersonal Skills
Cost: $295 (no HST)
Managers will benefit from being able to facilitate collaborative teamwork. Core competencies include team types, motivating teams, and managing teams.
Domain: Interpersonal Skills
Cost: $295 (no HST)
Professionalism is not intangible. It can be observed in how managers present themselves in person and online. Core competencies include etiquette, ethics, and e-communication.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Managers who have the skills to address conflict, mediate, and negotiate are in a better position to get successful resolutions and spend less time and energy in conflict. Core competencies include conflict resolution, mediation, and negotiation.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
A crisis is any situation outside the realm of "normal" that requires a response. Crises can take all forms. For example, bullying is a crisis for the victim. In this fast-paced world, managers need to have the basics in crisis management and understand the importance of protecting employee psychological well-being as well as legal obligations to employees. Core competencies include crisis management, promoting psychology safety and well-being, and employee law basics.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Organizations that have defined customer relationship management strategies will expect their manager to help achieve the defined CRM results. Core competencies include CRM foundations, CRM strategy, and customer service tools.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
Managers in professional services are faced with constant demands to expand and grow their network, sell, and think to win. Core competencies include critical thinking, selling, and influencing strategies.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
This course describes the stages of the employee lifecycle, explains how and why to engage in performance reviews and how to do so effectively, and discusses the value and process of exit interviews. Core competencies include employee lifecycles, performance management, and succession planning.
Domain: Tactical Managerial Skills
Cost: $295 (no HST)
This course covers the topic of relevant legal developments, describes the 13 factors of the national standard on psychological health and safety in the workplace, and indicates how managers can create psychologically healthy and safe workplaces. Another key topic of this course is addressing addictions in the workplace. Core competencies include insights into mental health, psychological factors standards, and promoting psychological safety.
